Shipping policy

Shipping Policy

Orders are processed after payment is confirmed. Because many items are made to order, production and handling time is separate from carrier transit time.

Processing time

Most orders are prepared within 3-7 business days. During peak seasons or holiday periods, processing can take longer.

Shipping time

Estimated delivery times vary by destination, carrier, and product type. Tracking information will be sent when available.

Shipping address

Please check your shipping address carefully before placing an order. We cannot guarantee changes after production has started.

Lost, delayed, or damaged packages

If your package is delayed, lost, or damaged in transit, contact us at support@fishnatics.com with your order number so we can review the issue with the available tracking information.